Dear Valued Customer,
We hope that you have had a great start to 2013. We value your relationship and would like to thank you for your continued business. We have some exciting news to tell you about.
Alternative Imaging Systems and Saratoga Technologies are joining forces. We have already begun the process of merging our businesses together. The process will be swift and painless and will feature a host of new benefits for you, our valued customer. Now this may raise all kinds of questions so we would like to allay any fears you may have by answering some of the most common ones right now.
- Is Saratoga Technologies going to honor my current service contract, service agreement, service plan or other currently fixed plan(s) that I may have now with Alternative Imaging Systems? - YES. Any current, signed agreement you are under will be honored both in price and service level for the term you have signed for. We only want one thing - a completely satisfied customer.
- What is happening to the staff of Alternative? – We are all coming on board with Saratoga. We will continue to serve your account just as we always have. We will be full time employees working in the same capacity as we did before.
- Will you be moving your offices? – YES. We will operate out of the Alternative Imaging building in Blountville for the next few months. Once we ensure everything is running smoothly and our clients are happy, we will merge into the Saratoga Technologies office located at 101 Med Tech Parkway, Suite 307, Johnson City, TN 37604. We will continue to fully serve and support the entire Tri-Cities, TN/VA market with our complete offering of on-site services. Please check out www.saratogaus.com/locations for more information on our locations and service area.
Now that you know and hopefully your immediate questions have been answered you may be asking yourself why? Why merge with Saratoga? What’s in it for Alternative? What’s in it for me? These are great questions and we want to take some time to answer them.
We wanted to provide our customers with several things only a company of Saratoga Technologies breadth and depth could provide, such as 24/7 support, extraordinary purchasing power which ultimately gives you more for your money, complete business solutions, total printing solutions, computer repair, and software development. Our goal is to marry the two businesses and emerge as the premier copier/printer/imaging provider in the greater East Tennessee / Southwest Virginia region. We also offer complete IT solutions beyond imaging as well.
I am excited for you, our customer, because of the new products and services that will be made available to you. We will have more computer, printer and copier technicians and engineers than are currently available at Alternative and that means faster response times, less down-time, and better service; not to mention the addition of five new divisions that Alternative is not currently providing. I want to emphasize the fact that the level of service our customers are accustomed to will not diminish, in fact it will only improve. In addition to our current offerings of Savin, Sharp, Ricoh, Lanier, Panasonic and OKI, let’s take a look at what our new combined company can now offer.