Careers

Saratoga Technologies is seeking a senior level Printer Copier Technician for full time employment at their Knoxville, TN location.

Main Job Tasks and Responsibilities

• deal directly with customers
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle inquiries and complaints
• process orders, forms, applications and requests
• direct requests and unresolved issues to the designated resource
• keep records of customer interactions and transactions
• record details of actions taken
• communicate and coordinate with internal departments
• follow up on customer interactions
• repair and regular maintenance of printing devices

Education and Qualifications

College degree preferred. Must be organized and detail oriented. Ability to communicate clearly and effectively with all levels of staff and management within an organization is crucial. Previous experience required.