Copier / Printer Technician | Knoxville, TN

Location: Knoxville, TN
Type: Full Time

Job Description

Saratoga Technologies is seeking a senior level Printer Copier Technician for full time employment at their Knoxville, TN location.

Scope/Responsibility

  • deal directly with customers
  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • obtain and evaluate all relevant information to handle inquiries and complaints
  • process orders, forms, applications and requests
  • direct requests and unresolved issues to the designated resource
  • keep records of customer interactions and transactions
  • record details of actions taken
  • communicate and coordinate with internal departments
  • follow up on customer interactions
  • repair and regular maintenance of printing devices

Experience/Qualification/Education

College degree preferred. Must be organized and detail oriented. Ability to communicate clearly and effectively with all levels of staff and management within an organization is crucial. Previous experience required preferably dealing with Sharp and HP product lines.

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How to Apply

E-MAIL your resume and cover letter to: careers@saratogaus.com

Please reference the position(s) for which you are applying. We review and match resumes with appropriate positions then contact qualified candidates for interviews.

Please submit your resume and cover letter even if a specific job with your expertise is not currently listed in our Career Opportunities.

Thank you for your interest in Saratoga Technologies.