Customer Testimonials
Data Recovery Customer Testimonials
"Ontrack EasyRecovery saved me a month of work. In moving a folder from one location to another, I accidentally deleted a months worth of work - it was a catastrophy. I tried to use other tools, such as Unerase from Symantec and Undelete from Microsoft - but they let me down. Then I tried your program...I was able to recover all my work from that month! You can't believe how extremely happy I was. Thanks to the people of Ontrack (especially the engineers responsible for the development of EasyRecovery)!!"
--Danny Vergauwe, General Manager & President, D&P-BURO BVBA - Belgium
"There are some purchases that you never know you'll have to make. There are also some purchases that you'd hope you'd never have to make. Data recovery fits both descriptions. The first time I knew I had a problem was when my screen "went blue" and flashed an error message. I was very concerned because my hard drive held hundreds of pictures of my son from birth to 6 months. Losing the pictures really wasn't an option but it felt like almost a certainty!
I was so happy when I found Ontrack Data Recovery. From my first call for a quote I knew they had things under control. They guided me step by step and I got my drive to them. Throughout the process I continued to receive communication letting me know the status of my drive. The turnaround was extremely fast and I am elated to say every bit of data was recovered. Ontrack has my vote. Their customer service excellence, along with their first rate technical capabilities, can't be beat." --Christopher K. Benson
"After suffering a data loss on a zip disk that had all of my group project files, a website I was working on (for pay), and various other important data, I purchased Easy Recovery and I was able to recover 70 percent of my files. I thought all was lost until I found your website. Thank you so much for having just what I needed." --Michael Mawbey, student at SMSU
"Thank you very much for your data recovery software. Back in March I replaced my hard drive and for some unknown reason, over three years of personal data was damaged in the process. I tried several "so called" data recovery programs that claimed to recover lost data, but instead failed and highly frustrated me. After seeing your software in a store, I went home and checked out your website and emailed your company about data recovery programs available. I received a reply from Ontrack that allowed me to download a free version of your data recovery software.
After viewing the files that would be retrievable, I purchased the full version of your data recovery software. It was very easy to work with and I recovered ALL of my lost data that I thought was gone for forever. You saved my sanity. I thank you for your fantastic product, your service, and your concern for my problem. Other companies have lost the art of customer service and satisfaction. I will recommend Ontrack 100% to anyone who wants to retrieve lost data." --James Woltz
"Thanks to Ontrack, our Exchange mail is back online again. ADRA is a humanitarian development and relief agency operating in 120 countries, and email communication is a crucial part of our operations. You can imagine our stress last week! Engineers at Ontrack that I spoke with helped to alleviate that stress and put us at ease by their confident tone and professional attitude. The team is great and a pleasure to work with, and the recovery tools you use are priceless. You can be sure that we will speak highly of Ontrack's capabilities to everyone we network with!"
--Richard O'Ffill, Director of MIS, Finance and Operations Bureau, ADRA International
"The hard drive on the laptop that belongs to the president of our small college crashed unexpectedly. That laptop contained all of the president's important files, including correspondence, spreadsheets, etc. He is heavily dependent on the machine and uses it extensively every day. As he is in and out of the office a good bit, the backups that we had were too out of date for him to use. The issue appeared to be mechanical in nature so the data recovery software that we have was useless. Thankfully, we sent the drive to Ontrack Data Recovery and they were able to recover 100% of the data.
The customer service representative who assisted us through the process was excellent, providing regular status e-mails, which was a great comfort to the president. As long as people know that something is under control, they tend to worry a lot less. We were very satisfied with the service and thrilled with the outcome." --Joseph Provenza, Director of Technology Services
"I recently had a situation where a client's laptop drive suddenly stopped functioning. I used the tools I had on hand to try and read the drive, but had no success. That's when I decided to call Ontrack Data Recovery.The support staff was very courteous and friendly, offering me all of the information about cost and the time they would take to evaluate the problem. In only a few short days I received an email informing me in detail what data was recoverable and the cost structure to proceed. In no time I had all the data in my possession and was able to assist the client in getting back up and running.
Throughout the entire process, my questions were answered and I was provided with support to resolve a paper trail issue. The courteous and positive working relationship really helped me feel at ease about the recovery process." --Walter R. Bishop Jr., RG II Technologies, Inc.
"One morning, my husband turned on our home computer and we heard a strange chime noise, similar to a cell phone ring tone. We knew it could not be a good sign. We tested the computer and found that one of our hard drives was not responding. He called the manufacturer to see if they could help, but unfortunately the drive was dead. This hard drive had all of our digital photos from the last few years, including our honeymoon pictures. We decided to send the drive to Ontrack and see what data could be rescued. Our contact was very responsive, sending us e-mail updates almost every day.
After the initial inspection, we heard that the drive had to be opened in the clean room in order to try to recover the data. Thankfully, work in the clean room was a success and after only a few days, we were sent a list of all the files that could be recovered. We were lucky-we could get them all back. Thanks to the Ontrack team for saving all of our digital photos!" --Christina Nguyen, High Point Creative
"My wife and I recently experienced the birth of my daughter, our first child, and took several video clips in the hospital using our new Sony DVD handycam. When I was trying to edit the videos, I mistakenly erased all the files - Understandably, this was an unhappy night at our household. I called Sony and they had recommended DriveSavers, a company that recovers lost data on hard drives, CDs, and DVDs. I quickly sent them my DVD and eagerly awaited the results. Unfortunately, they were unable to recover any of the lost files. Saddened, I asked them if there was another company who does what they do - I wanted a second opinion, so to speak.
They had referred Ontrack but said their company has the same capablilities as Ontrack and there was not a good chance of recovery. When Ontrack informed me they had recovered all the still shots and video files I had lost, My wife and I were ecstatic. Way to go Ontrack - you truly are the end of the line with data recovery - we can't thank you enough!"
--Jeff Moss, Countrywide Home Loans
"In the last week of February, through a series of interrelated system maintenance activities, Wolters Kluwer Corporate Legal Services (formerly CCH Legal Information Services) lost access to data stored on one of our NAS storage arrays. After opening a normal service call with the manufacturer, we determined right away that the nature of the loss was much more significant than we originally supposed. Due to network and other constraints, we did not have the data on backup media. After preliminary discussions, the manufacturer shipped the storage to Ontrack, and after only a couple of days, Ontrack reported 100% data recovery. Everyone here at WK-CLS was extremely impressed with Ontrack's ability to recover more data from the manufacturer's array than the manufacturer itself. We were also thrilled with the professionalism exhibited by the technical team at Ontrack. We would not hesitate to call on Ontrack in the future and heartily recommend them to anyone in need of emergency recovery services."
--Aquilino Scanga , Manager, Data Center Operations - Enterprise Operations Center, CT Corporation, A Wolters Kluwer Company
PowerControlCustomer Testimonials
"After having several customers request help with data recovery on Exchange servers, I was happy to find Ontrack PowerControls. It's a great product that saves Exchange Administrators time and simplifies the restoration of individual mailbox items." -Erick Watson
"Perfect... It all came together very nicely. I could not have restored the mail without their product. It is a true blessing." (1 server, 250 mailboxes)
-Henry Maher, Fox Symes & Associates
"PowerControls really helped us out! I'm extracting the messages now. This product is really amazing considering that in 3 days, I wasn't able to do the same thing with competitive software. Thanks for the great product!" -Joe T. Reyes
"I am extremely impressed by the product and am already recommending it to my counterparts in local government in this region after only 12 hours of use in demo mode. It is really a great management tool. I have now implemented Exchange backups to NAS appliances and am able to recover those lost e-mails and contacts in a matter of minutes. My status as IT Officer has risen immensely thanks to your product!"
-Darryl Burton, Wakool Shire Council
"We downloaded and installed your PowerControls software today.I am beyond impressed. Your software does exactly what your advertising says it will do. This product has the potential to save us many, many hours. Thanks again for all your help with this."
-Mark Gaston